Privacy Policy

1. What Information We Collect

a. Personal Data

We may collect the following categories of personally identifiable information (PII):

• Full name
• Email address, phone number, postal address
• Business name and professional details
• National ID, BVN, or government-issued identification (where required for verification)
• Payment and billing information
• Login credentials and authentication details

b. Technical & Usage Data

• IP address
• Browser/device type
• Operating system
• Location (based on IP or GPS if enabled)
• Usage logs, feature interactions, crash reports

c. App-Specific Permissions

For mobile app users, we may request access to:

• Camera and media (for profile or document uploads)
• Location (to enable GPS-based services)
• Contacts (only with permission for referrals or communication features)

2. Legal Basis for Processing Personal Data

In line with NDPR and global best practices, we collect and process your data based on:

• Your explicit consent
• The need to perform a contract (e.g., service delivery)
• Our legitimate interest in improving services and ensuring security
• Compliance with legal obligations

3. How We Use Your Information

We use the information collected to:

• Provide and manage your account and access to our services
• Deliver app features and platform functionalities
• Authenticate users and secure access
• Respond to inquiries, support requests, and feedback
• Facilitate business transactions and partnerships (for B2B clients)
• Notify you of updates, alerts, and promotional offers (where permitted)
• Analyse usage trends for performance improvement
• Fulfil legal or regulatory obligations

4. Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with:

• Service providers and processors (e.g., cloud storage, analytics, payment gateways) under strict confidentiality
• Business partners for integrated service delivery
• Government authorities, regulatory agencies, or law enforcement where legally required
• Affiliates or subsidiaries within the DMB Group, under a unified privacy framework

We ensure that all third parties uphold the same level of data protection as required under NDPR.

5. Your Rights Under NDPR

As a data subject, you have the following rights:

• Right to be informed about data collection and use
• Right of access to your personal data
• Right to rectification if your data is inaccurate or incomplete
• Right to withdraw consent at any time
• Right to erasure (the "right to be forgotten")
• Right to data portability
• Right to object to processing based on legitimate interest
• Right to lodge a complaint with NITDA or a competent authority

To exercise any of these rights, contact us at privacy@dmbtechnology.com.

6. Data Retention

We retain personal data:

• Only as long as necessary to fulfil the stated purposes
• In line with legal, contractual, and regulatory obligations
• After which, data is securely deleted or anonymized

7. Data Security Measures

We implement:

• Data encryption and secure servers
• Role-based access control
• Two-factor authentication (for platform/app access)
• Regular system audits and updates
• Incident response procedures in case of a data breach

8. International Data Transfers

If your data is transferred outside Nigeria, we ensure:

• Compliance with NDPR's cross-border transfer rules
• Adequate safeguards via Standard Contractual Clauses or other lawful bases

9. Use of Cookies and Tracking Tools

Our platform and apps may use:

• Cookies, pixels, and analytics tools for user experience, marketing, and performance measurement

You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent.

11. Third-Party Links and Integrations

Our services may include links to external websites or integrations (e.g., APIs). We are not responsible for their privacy practices. Please review their policies before submitting any personal data.

12. Updates to This Privacy Policy

We may update this policy periodically. When we do, we will:

• Post the updated version with a new "Last Updated" date
• Notify users via email or app alerts where appropriate

13. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact us at:

You may also contact the Nigeria Data Protection Commission (NDPC) for escalated concerns.